Terms & Conditions

How It Works

Here’s how our process works.

Sales Intake

We will work with you via email/phone to gather your requirements for the job. Please email/call us at sales@mooseknuckleprints.com / 520-366-4461 with questions or concerns.

We will collect:

• Artwork information
• Garment information
• Quantity
• Due dates
• Shipping info
• Payment information

Art / Design

We charge $50 per hour for custom art. We can design for you, or you can provide your own art. Customer provided artwork must be in a vector format (pdf, SVG, .ai, .EPS) and print-ready. If you’re not sure that your art meets our requirements, contact us at sales@mooseknuckleprints.com.

Art Approval

You must approve print-ready art whether you provide it or we make it. We will send an approval through email. Please respond within 48 hours, or we may delay production of your order.

Art Revisions and Changes

We offer 2 rounds of complimentary revisions to art. Any art changes beyond that second revision incur our art fee of $50 per hour.

Quoting

Based on your specifications, we will provide a Quote at no charge [within 24 hours].

Quote Approval

Please confirm that quantities, garments, and artwork are correct; pricing is correct; and delivery details are correct (date and location). Please respond within 48 hours, or we may delay production of your order. To ensure that our work meets your specifications, please read your Quote and Art Approval carefully.

Shipping or Pick-up

We offer shipping or on-site pick up. Shipping fees are charged at market rate. On-site pickup is free.

Spoilage and Misprints

Mistakes happen! We will replace up to 5% / $250 of an order proven not to match the art approval or quote, and/or offer a significant credit toward your next order.

Refunds and Returns

We may work with you on a case-by-case basis if we have made an error. Customers have 15 days to contact us if there is an issue. Failure to contact us after that time will not be eligible for refund or return. Custom orders are NOT eligible for refunds or returns.

Acceptance Clause

Use of our services constitutes acceptance of the Terms and Conditions. Our company shall implement and maintain reasonable procedures for protecting personal information in accordance with local law. Privacy Policy.